Greenbelt, MD – July 31, 2014 – Presidio announced today that it has again achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Presidio for delivering outstanding customer service to customers in the United States.
"Client Satisfaction is a top priority and focus of our business and is core to what we do every day”, stated Dave Hart, Executive VP and COO of Presidio. “We are pleased to be recognized with excellence in Customer Satisfaction by Cisco with the Gold Star award."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. Presidio has received the Cisco Gold Star for Customer Satisfaction every year since 2006.
“Client Experience and Satisfaction is vital to our success”, stated Bob Cagnazzi, CEO of Presidio. “We appreciate Cisco having a process to measure their partner performance and are proud to have achieved their highest level of recognition in this category for multiple years in a row.”
Through Cisco’s program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
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Presidio’s Customer Satisfaction Priority
Presidio is the leading provider of professional and managed services for advanced IT solutions. By taking the time to deeply understand how our clients define success, we architect enduring technology solutions that address their business needs. Our approach blends the credibility to deliver practical results today, with the creativity to drive the business visions of tomorrow. More than 2,200 Presidio IT professionals, 1,500 of which are engineers with over 2000 industry leading certifications, are based in 50+ offices across the US. We serve our clients through a unique, local delivery model while capitalizing on our scale as a multi-billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: www.presidio.com.
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