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Service Management
Comprehensive management of complex vendor support programs.
Presidio provides multi-service/vendor support across a variety of technologies and service domains. We provide end-to-end ownership of all incidents and service requests spanning maintenance, hardware replacement, knowledge base, software support, and reporting.
Presidio provides you with a single point-of-contact to help you tackle all your service requests.
Our complete Service Management offering covers vendor support programs which include:
- Presidio Support Services for Cisco
- Presidio Multivendor Support Service
We provide Service Desk support so that your vendor cases are proactively managed and remediated:
- 24x7x365 support
- Single point-of-contact for service requests
- Incident management and escalation
- Optional on-site dispatch
- Optional dedicated remote engineering support
- Flexible vendor service options
- Aligns to SOC2 and ITIL guidelines
