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Service Management

Comprehensive management of complex vendor support programs.

Presidio provides multi-service/vendor support across a variety of technologies and service domains. We provide end-to-end ownership of all incidents and service requests spanning maintenance, hardware replacement, knowledge base, software support, and reporting.

Presidio provides you with a single point-of-contact to help you tackle all your service requests.

Our complete Service Management offering covers vendor support programs which include:

  • Presidio Support Services for Cisco
  • Presidio Multivendor Support Service

We provide Service Desk support so that your vendor cases are proactively managed and remediated:

  • 24x7x365 support
  • Single point-of-contact for service requests
  • Incident management and escalation
  • Optional on-site dispatch
  • Optional dedicated remote engineering support
  • Flexible vendor service options
  • Aligns to SOC2 and ITIL guidelines

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Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models.
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