Scroll Top

Episode 6: How Service Delivery Managers Save Lives

Would you spend 37 consecutive hours on the phone to ensure your healthcare customer can provide uninterrupted care to patients?

Of course. And you’d be rightly proud of doing it.

In this episode, host Raphael Meyerowitz, Vice President, Office of the CTO, speaks with two Presidio SDMs about the ins and outs of their role: Shelia Byrne, Regional Service Delivery Management Lead, and Loris Schuring, Service Delivery Manager.

What we talked about:

  • SDMs are conduits & orchestrators
  • The importance of relationships in building trust
  • Cloud and IT as a Service
  • The responsibility shift from the client to managed services

To hear more interviews like this one, subscribe to The Digital Decode Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.