Delivers streamlined operations, improved access to care, and a scalable platform for future orthopedic advancements
Oct. 2, 2025 – NEW YORK – Presidio, a leading technology services provider, and OrthoCarolina, one of the nation’s top orthopedic practices, were selected as honorees for the Webex Dynamic Duo – People’s Choice Award at WebexOne 2025.
The award recognized a transformative migration that modernized OrthoCarolina’s communications infrastructure, streamlined operations, and reduced costs across its care network. Working with Presidio, they were able to deliver measurable improvements in staff efficiency, patient engagement, and financial performance.
“Presidio has been a true partner,” said Neil Stein, SVP Technology Services at OrthoCarolina. “Their support has helped us innovate, adapt to changing demands, and deliver greater value. Our investment in Presidio consistently returns more than we put in, allowing us to focus on what matters most: patient care and strategic growth.”
At the heart of the transformation was a focus on cost avoidance—for both the organization and its patients. OrthoCarolina transitioned its procedures from hospitals to surgical centers and clinics, reduced its reliance on costly service lines, and modernized its technology to support more agile, patient-focused care. Presidio guided the organization through this evolution, helping migrate critical infrastructure to the cloud while minimizing disruption and accelerating time to value.
Key outcomes include:
- EPIC integration for faster patient resolution and improved self-service
- Workforce optimization that replaced manual scheduling and reduced turnover
- Unified call handling across 4,190 daily calls, improving transfers and minimizing disruptions
- Digital engagement via chatbots and SMS reminders to enhance patient access
The project reflects OrthoCarolina’s broader vision for innovation across care delivery, operations, and technology. Following the success of this project, they plan to modernize applications and infrastructure to enhance patient experiences while cutting unnecessary costs. OrthoCarolina and Presidio are also exploring new revenue opportunities, including offering the OrthoCarolina technology services platform to third-party clinics.
Ty Roberts, Senior Vice President at Presidio, said, “OrthoCarolina’s forward-thinking approach is setting a new benchmark in orthopedic care. It’s been great helping them deliver measurable impact—and it’s just the beginning. Together, we’re unlocking new possibilities for patient experience, operational efficiency, and long-term growth.”
To learn more, read the full story or watch the video case study.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights, and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.
About OrthoCarolina
Since 1922, OrthoCarolina has been a distinguished and reputable physician-owned and physician-led orthopedic practice that prioritizes delivering exceptional patient-centered care and pioneering solutions. An industry leader in orthopedic treatment, research, and education, they provide world-class musculoskeletal care across the Carolinas with 40+ locations and seven Orthopedic Urgent Care Centers. OrthoCarolina consistently pushes the boundaries of medical advancements and actively contributes to the training of new specialists, while working to enhance accessibility to unparalleled orthopedic care. Learn more at orthocarolina.com.
Contacts:
Press: PR@Presidio.com
Investor Relations: Investors@presidio.com
