American Water Strengthens Critical Infrastructure Security with Presidio and AWS
American Water has one mission: to deliver clean, safe water to millions of homes every day.
Company Overview
American Water is the largest publicly traded water and wastewater utility in the U.S., with more than 7,000 employees serving an estimated 14 million people in 46 states. American Water has one mission: to deliver clean, safe water to millions of homes every day.
Situation
Challenged with securing a growing network of newly acquired systems, American Water needed a way to unify security across on-premises, cloud, and SaaS environments.
“Water is life,” says Bill Bowers, Chief Information Security Officer. Protecting the systems that make water delivery possible is vital.
Solution
American Water partnered with Presidio to build a robust operational technology (OT) security framework that delivers deep visibility into its most critical systems, with AWS as its cloud foundation.
Presidio brought an innovative approach to American Water, including device pre-staging and expert on-site support.
Result
A strengthened security posture brought American Water enhanced visibility, protection against cyber threats, and a clear roadmap to ongoing AI and cloud security modernization.
The impact is more than technical – it’s life-saving. In an era when water systems nationwide face increasing cyberattacks, Presidio helped American Water implement a solution that detects threats early and enables rapid response before service or safety could be compromised.
As American Water continues its digital transformation, Presidio remains a strategic partner, helping the company evolve securely, efficiently, and cost-effectively.
“It’s been a great relationship,” Bowers said. “Presidio helps us see what’s possible and stay ahead of what’s next.”
Greater visibility. Proactive threat response. Safer water systems.
About Presidio
Presidio is a Global Digital Services And Solutions Provider accelerating business transformation by modernizing and securing our clients information technology.
For more information on how we connect IT of today to IT of tomorrow, visit presidio.com
