Scroll Top

Global Communications Provider

Home Global Communications Provider

December 20, 2024

Content-Hub-Category: CLIENT STORIES

Insights-Client-Stories: CLIENT STORIES

Global Communications Provider: Contact Center Desktops

Problem Statement

The customer has a Contact Center for handling customers contacts. They needed a cloud based solution that can scale globally and provide a secure, cost optimize and performant Windows desktop for agents to take calls and connect to internal applications.

Solution

Implemented and deployed a non-persistent Windows Server 2022 desktop for call center agents using Amazon AppStream 2.0. Global availability provided by deploying AppStream in two AWS region. Scaling Policies helps to optimize cost by adding/removing instances based on capacity. AWS Cloudwatch provides detailed metrics and monitoring of the AppStream fleets.

Outcomes

The non-persistent desktop provided by Amazon AppStream 2.0 delivered performance and scale required by the customer while keeping cost under control.

Amazon AppStream 2.0 - SSO SAML Architecture Overview

DOWNLOAD PPT

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use nonessential cookies that help us analyze and understand how you use this website and enhance your user experience. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other".
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
Zoominfo	session	Zoominfo uses technologies to collect and store information when you interact with services it offer to their partners, such as advertising services or analytics. All of those processes are meant to improve your user experience and the overall quality of our services.

Analytics

Analytics cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_111355416_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjid	1 year	This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script.
_hjIncludedInPageviewSample	2 minutes	This cookie is set to let Hotjar know whether the user is included in the data sampling defined by site's pageview limit.
_hjIncludedInSessionSample	2 minutes	This cookie is set to let Hotjar know whether the user is included in the data sampling defined by site's daily session limit.
_hjTLDTest	session	Hotjar test cookie to check the most generic cookie path it should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
oktgid	1 year	This cookie is used for storing the visitor ID of the user who clicked on an okt.to link.
oktsid	session	This cookie is used for storing the session ID of the user who clicked on an okt.to link.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
personalization_id	2 years	Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages.

Other

Other uncategorized cookies are those that are being analyzed and have not yet been classified into a category according to their type and purpose.

Cookie	Duration	Description
__gwtCookieCheck	session	This cookie is used to check if the visitors' browser supports cookies.
AnalyticsSyncHistory	1 month	These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
li_gc	2 years	These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
UserMatchHistory	1 month	LinkedIn - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Global Communications Provider

Global Communications Provider: Contact Center Desktops

Problem Statement

Solution

Outcomes

HOW CAN WE HELP YOU?

Contact Us

Contact Us

Contact Us

Contact Us

Contact Us

Contact Us

Contact Us

Contact Us

HOW CAN WE
HELP YOU?