Your customers expect more, faster. Rebuild the experience around the moments that drive loyalty.

HealthEquity needed a CX foundation that could keep pace with growth. Presidio modernized the contact center and member-facing infrastructure to handle scale without sacrificing service quality.

Presidio helped LA County rebuild the technology behind critical constituent services, making interactions faster for the public and more efficient for the County.

A team of just 25 state employees was responsible for supporting the 100 outside agencies that deliver food assistance to families statewide, a ratio that left little room for language barriers to slow anyone down. Presidio implemented AI-driven transcription and real-time translation across five key languages, extending the team’s reach to more than 100,000 households and nearly 200,000 individuals. The program is now held up internally as a model for AI adoption in understaffed agencies and continues to expand into new AI-driven analytics capabilities.

Missed appointments were piling up across this health system’s 200+ sites of care, and the root cause was simple: patients had no easy way to reschedule. Presidio introduced an SMS-based virtual agent that lets patients reschedule themselves without waiting on hold. Self-service interactions are up 20%, efficiency on chat and text channels has tripled, and the network is now scaling toward 3 million SMS messages a month.

One in four callers to this medical center’s specialized program for emergency responders and their families couldn’t reliably reach the right support group. Presidio built a conversational AI solution that lets callers simply say what they need, with calls automatically routed to the right team. Adoption of new services has accelerated, and the program can now see the evolving health needs of the community it serves in real time and adjust services accordingly.

With millions of residents, this county government needed every caller’s first point of contact to lead somewhere useful, regardless of which government resource or community organization they needed. Presidio deployed conversational and agent-assist AI to give residents a frictionless, secure path to the right service every time. The result is a consistently smooth, secure experience for residents, no matter which service they’re trying to reach.

Parents calling this pediatric hospital often got bounced through multiple, sometimes incorrect, transfers just trying to reach the right department or doctor. Presidio built a conversational AI call-steering solution that lets callers simply say the department they need, like “Oncology,” and get routed there directly. The hospital praised the new experience for eliminating the frustration of repeated transfers, and the underlying framework now sets up future self-service expansion.

Employees across the state, working anywhere from rideshare to hospitality to seasonal jobs, needed a straightforward way to report intermittent family, medical, safe, or pregnancy leave to the state’s unemployment and employment services agency. Presidio built a speech-enabled, self-service AI Agent integrated with the agency’s new backend platform, replacing what had been a chaotic, ad hoc reporting process with a structured, consistent one.

Serving roughly 500,000 acres of water, drainage, and power customers, this utility was still running its contact center on an aging, fragmented technology stack. Presidio consolidated numerous standalone applications into a single, resilient enterprise contact center platform with omnichannel and agentic capabilities, optimizing call routing along the way. Call handle times dropped 20% and cost per call dropped 35%.

Patients at this academic health system had only traditional phone-based ways to schedule appointments, coordinate care, and pay bills. Presidio connected the system’s contact center platform to a digital engagement hub, letting patients schedule and follow up on care over SMS and chat instead. The integration lays the groundwork for the health system to engage and serve patients before, during, and after their care across even more digital channels.