Experience & Enable
CX is the proving ground for agentic AI.
Every interaction between a brand and its customers is high stakes. AI agents are increasingly inside those interactions. Presidio designs, builds, and runs the modern CX stack: contact center, conversational AI, agent assist, and the data underneath.
Where Clients Get Stuck.
- Legacy contact center can’t deliver the experience customers expect
- AI pilots in CX don’t reach production scale
- Human agents drown in tools while customers wait
- Data fragmented across CRM, ticketing, and the contact center
Customer Experience Case Studies
How we have rebuilt CX for healthcare administrators and county governments. Proving AI in production, not in slideware.
HealthEquity needed a CX foundation that could keep pace with growth. Presidio modernized the contact center and member-facing infrastructure to handle scale without sacrificing service quality.
Customer Experience Benefits
Agents that resolve, not just route.
We build AI agents that take action instead of bouncing customers back to a queue. Build, buy, or delegate: we help you pick the right framework and ship it.
Modern, cloud, omnichannel.
Where your customer relationships are made or broken. Presidio has deployed 100+ GenAI-based contact centers. We design and migrate to cloud platforms and wire in voice, digital, and AI as one experience.
Give every human agent a copilot.
Real-time AI assist surfaces the next-best action, the relevant article, and the customer history while the agent is still on the call. Handle time drops, CSAT climbs, new agents ramp faster.
CX you can quantify.
We unify contact center, CRM, and journey data so leaders can see where customers drop off, what AI deflects, where humans add the most value.
Run CX without the stress.
Once the CX stack is live, Presidio Managed Services keeps it tuned for performance and uptime, so the experience does not decay.
News & Insights
Presidio Announces 100th GenAI-Based Contact Center Deployment
Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 — Presidio, a leading technology services and solutions
The AI Microsite Instinct: Why “Just Claudify It” Isn’t Always the Right Call
A microsite built directly from a meeting transcript often becomes too text-heavy and tries to do the job of a presentation deck. Decks are best for scannable information such as scope, objectives, risks, team structure, and commercial details. Microsites add the most value when clients can make live decisions, edit assumptions, test scenarios, or preview deliverables. The strongest approach combines a concise PowerPoint with an interactive microsite designed around one or two meaningful client moments. Give a consulting team a Claude subscription and a Teams meeting transcript, and within an hour they can hand you a working HTML microsite. That […]
Presidio Named Palo Alto Networks 2026 North America Cortex Partner of the Year
Presidio is proud to announce that it has been named the Palo Alto Networks 2026 North America Cortex Partner of the Year, reflecting Presidio’s work helping organizations modernize security operations and strengthen cyber resilience. The annual Palo Alto Networks Partner Awards recognize an elite group of partners demonstrating exceptional performance, deep expertise and a strong commitment to securing joint customers. The North America Cortex Partner of the Year award, in particular, recognizes Presidio’s excellence in deploying the Cortex platform – Palo Alto Networks’ autonomous platform for the modern Security Operations Center (SOC) – to support customers in detecting and preventing […]
Customer Experience FAQs
What CX, contact center, and digital leaders ask before committing to an AI-led customer experience program.
A GenAI-based contact center is one where generative AI agents handle interactions directly: answering questions, resolving issues, and assisting human agents, instead of legacy IVR menus. Presidio has deployed 100+ to date.