Experience & Enable
CX is the proving ground for agentic AI.
Every interaction between a brand and its customers is high stakes. AI agents are increasingly inside those interactions. Presidio designs, builds, and runs the modern CX stack: contact center, conversational AI, agent assist, and the data underneath.
Where Clients Get Stuck.
- Legacy contact center can’t deliver the experience customers expect
- AI pilots in CX don’t reach production scale
- Human agents drown in tools while customers wait
- Data fragmented across CRM, ticketing, and the contact center
Customer Experience Case Studies
How we have rebuilt CX for healthcare administrators and county governments. Proving AI in production, not in slideware.
HealthEquity needed a CX foundation that could keep pace with growth. Presidio modernized the contact center and member-facing infrastructure to handle scale without sacrificing service quality.
Customer Experience Benefits
Agents that resolve, not just route.
We build AI agents that take action instead of bouncing customers back to a queue. Build, buy, or delegate: we help you pick the right framework and ship it.
Modern, cloud, omnichannel.
Where your customer relationships are made or broken. Presidio has deployed 100+ GenAI-based contact centers. We design and migrate to cloud platforms and wire in voice, digital, and AI as one experience.
Give every human agent a copilot.
Real-time AI assist surfaces the next-best action, the relevant article, and the customer history while the agent is still on the call. Handle time drops, CSAT climbs, new agents ramp faster.
CX you can quantify.
We unify contact center, CRM, and journey data so leaders can see where customers drop off, what AI deflects, where humans add the most value.
Run CX without the stress.
Once the CX stack is live, Presidio Managed Services keeps it tuned for performance and uptime, so the experience does not decay.
News & Insights
Presidio Announces 100th GenAI-Based Contact Center Deployment
Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 — Presidio, a leading technology services and solutions
The Harness Problem: Governing AI That Starts Over Every Time | Full Episode | Cut to Context
Every time an AI agent runs, it starts with a clean slate and no memory of what came before. Presidio CTO Rob Kim joins Q2 CTO Adam Blue to explore what that means for AI accountability, why changing models can disrupt proven processes, and how banks can unlock greater value from the AI tools already available today.
AI Strategy Before the Next Budget Cycle: 4 Questions Every Executive Team Should Answer
CEOs, CIOs, CFOs, and operations leaders need to agree on what their AI investment is supposed to accomplish. That means defining where AI can strengthen your competitive position, which opportunities deserve investment, and what governance you need to manage the risks. Only then can you judge the bill against the business value you expect it to deliver. The misdiagnosis The pattern is consistent enough now that I can almost hear it before the call starts. The client has deployed Copilot across the business. Engineering picked up Cursor on their own and likes it. A handful of use cases have shipped, […]
Customer Experience FAQs
What CX, contact center, and digital leaders ask before committing to an AI-led customer experience program.
A GenAI-based contact center is one where generative AI agents handle interactions directly: answering questions, resolving issues, and assisting human agents, instead of legacy IVR menus. Presidio has deployed 100+ to date.