Financial Services | Managed Services
Navient Scales Operations with Presidio Adaptive Cloud Services
Navient leveraged Presidio Adaptive Cloud Services to enhance employee support, reduce IT strain, and enable teams to shift focus from daily operations to innovation.
THE OUTCOME
“[Adaptive Cloud Services] provides a lot more opportunities for us to look at the future and try to position ourselves better,” said Senior Director, Cloud Engineering & Infrastructure Josh Toombs.
- Improved employee experience with responsive, scalable service desk support.
- Enabled greater strategic focus by shifting day-to-day IT operations to Presidio’s managed services team.
- Closed resource and skill gaps with access to specialized expertise and additional support capacity.
- Strengthened cloud operations through continuous monitoring and proactive support.
- Enabled internal teams to focus on innovation and future-ready technologies instead of routine maintenance.
- Transformed IT operations into a more efficient, scalable model aligned to long-term business goals.
By integrating managed services into its broader cloud strategy, Navient created a more balanced IT model, ensuring operational excellence while freeing internal teams to focus on what’s next.
HOW THEY GOT THERE
With over 50 years in business, Navient’s technology environment had gotten increasingly complex, built on layers of legacy on-premises systems. This created inefficiencies and limited the organization’s ability to scale, modernize, and adapt quickly.
At the same time, internal teams faced resource constraints. It was difficult to staff for round-the-clock support, manage evolving cloud environments, and handle day-to-day operations – all while trying to focus on strategic innovation and customer needs. Navient needed a way to reduce operational strain, close skill gaps, and maintain high-quality support for employees.
WHY IT WORKED
Navient partnered with Presidio to extend its capabilities through Adaptive Cloud Services, complementing its cloud transformation with ongoing operational support.
Presidio delivered a comprehensive managed services model, including a scalable service desk to ensure employees could quickly access support, as well as cloud operational services to monitor and manage the environment. This allowed Navient to offload routine tasks such as incident management, system monitoring, and end-user support.
Acting as an extension of Navient’s team, Presidio brought additional expertise and capacity to fill skill gaps and provide continuous support beyond the initial cloud migration.
“Our team gets to focus on what we consider the fun stuff. What’s the new tech? The standard work is being handled by [Presidio Adaptive Cloud Services] and our team now gets to focus on the future.”