The person keeping 911 running for 845,000 people needed more than a vendor. She needed a partner.
El Paso County 911 District handles the most urgent calls imaginable, while simultaneously defending against cyberattacks, fake 911 calls, and aging infrastructure. Senior Network Administrator Jennifer Aguilar needed a future-proof foundation that could keep emergency services running no matter what.
THE OUTCOME
El Paso County 911 District handles the most urgent calls imaginable, while simultaneously defending against cyberattacks, fake 911 calls, and aging infrastructure. Senior Network Administrator Jennifer Aguilar needed a future-proof foundation that could keep emergency services running no matter what. Today, the 911 District operates from a state-of-the-art regional communications center with Presidio managing the infrastructure around the clock.
HOW THEY GOT THERE
Aguilar and Presidio started with visibility, deploying SolarWinds Orion to see everything across the District’s systems for the first time. With that foundation in place, Presidio guided the migration of the mission-critical computer-aided dispatch system to a fully virtualized environment. When the time came to plan the new El Paso Regional Communications Center, Presidio was there for every detail: cabling, power, racks, documentation, and the disaster recovery runbook.
WHY IT WORKED
Aguilar wasn’t looking for someone to sell her technology. She needed someone who would advise, mentor, and build alongside her team for the long term. When the stakes are this high, the relationship matters as much as the technology.
“You can throw just about anything at us now, and we have a solution for it. I’ve been guided, I’ve been mentored, and I’ve been counseled by Presidio. They are El Paso County 911’s trusted ally for resilience, reliability, and innovation.”