180% more appointments booked, from a patient portal patients actually use

EHE Health replaced a slow, rigid legacy patient portal with a cloud-native platform on AWS. Appointment conversion jumped 180% through a simplified booking flow. SSO lifted conversion another 30%. Release cycles went from monthly to bi-weekly.

Download PDF

180% appointment conversion lift through simplified booking
30% additional conversion lift from SSO integration
2x faster release cadence, monthly to bi-weekly deployments

THE OUTCOME

EHE Health replaced a slow, rigid legacy patient portal with a cloud-native platform on AWS. Appointment conversion jumped 180% through a simplified booking flow. SSO lifted conversion another 30%. Release cycles went from monthly to bi-weekly.

HOW THEY GOT THERE

Presidio facilitated design-thinking sessions with EHE’s business and technology stakeholders to align on a core feature set, then built a HIPAA-compliant, cloud-native portal on AWS. The architecture prioritized speed (99%+ of interactions under 2 seconds), an API layer to preserve working legacy assets, and embedded analytics to continuously improve the patient experience.

WHY IT WORKED

The team redesigned the patient experience from the ground up and gave EHE’s non-technical teams the visibility and agility to keep improving it. Marketing can now deliver personalized outreach. Support can see where patients drop off. EHE’s engineering team ships new features twice as fast.