Presidio’s Managed IT as a Service (MITaaS) provides Central and Cecil Housing Trust with peace of mind knowing critical network issues will be resolved in less than 2 hours.
Services provided
- Complete visibility of the entire IT environment via Presidio’s edge/point portal
- Scheduled, regular infrastructure and security health checks
- Dedicated support from 08:00-18:00, including bank holidays
“Presidio helped us ensure that there was a smooth transition and no interruption to service during the changeover.”
The Challenge
Originally founded in 1927 to provide refuge to homeless young women, Central & Cecil Housing Trust has expanded to also offer support to families and the elderly. The Trust manages 30 buildings across London, Middlesex, Surrey and Berkshire.
In 2016 C&C issued a tender for a new IT partner as the company had outgrown its current provider. The new partner needed to be able to support C&C’s growth and enable them to expand further. C&C chose Presidio because of its experience and its central London location – close to the majority of the C&C buildings.
The Solution
At the outset, Presidio undertook security and network health checks of the IT environment. VMware Hosts and NetApp Storage were upgraded and the organisation migrated to Office 365. Wi-Fi was installed in all sites.
Presidio also migrated C&C from a dedicated DR site in Godalming to Presidio’s DRaaS solution, which is based on Microsoft Azure. This has drastically reduced the operational costs and has taken away all of the hardware and software that was required to be supported/managed in DR.
Subsequent to this, ongoing improvement projects have included the C&C Backup being migrated in to a low-cost AWS Glacier environment, still using Veeam. Security has also been enhanced through the use of both Fortinet firewalls and DUO 2Factor Authentication.
Presidio uses ITIL framework which is a set of practices that focuses on aligning IT services with business needs. ITIL is used to demonstrate compliance and to measure improvement.
Presidio now proactively manages and monitors C&C’s IT infrastructure across all sites and supports C&Cs backup and disaster recovery processes.
The Outcome
Presidio provides dedicated IT help desk support to C&C and regularly assesses the ICT infrastructure with Infrastructure and Security Health Checks.
This ensures that C&C’s infrastructure is best secured from hackers, spam and viruses.
C&C has great peace of mind knowing that their managed services partner is providing high level, proactive support and any critical network issues will be resolved in under 2 hours.
“One of the many advantages of working with Presidio is that we now have a consolidated view of the IT infrastructure including status updates via Presidio’s edge/point portal.”
The Presidio difference
- Critical network issues resolved in under 2 hours with high level, proactive support
- Full alignment of IT services with business needs, using ITIL framework
- Regularassessments of ICT infrastructure with Infrastructure and Security Health Checks infrastructure