“Presidio designed and delivered a best-in-class infrastructure solution and also provided 24/7 support for Calor’s entire infrastructure. Calor now has a fast, reliable and scalable infrastructure allowing us to give the best response times to our customers.”
Managed Services
AI-Powered Operations. Reduced Complexity.
IT teams are under increasing pressure to improve services, strengthen cyber resilience and enable transformation while managing complex technology environments with limited resources. Presidio Managed Services extends your team with 24×7 support, proactive management, automation and governance across cyber security, networks, cloud, infrastructure, applications, platforms and devices. The result is reduced operational burden, improved performance, and secure, resilient environments that support growth and innovation.
Where Organisations Face Challenges
- Operational support consuming time needed for strategic initiatives
- Skills shortages across cloud, cyber security, networks and platforms
- Hybrid infrastructure and cloud complexity outpacing internal capacity
- Rising service expectations with constrained resources
- Cyber threats, resilience requirements and regulatory pressures
- Limited visibility across services, users and technology operations
- Multiple suppliers, platforms and contracts with no clear accountability
Secure and Scalable Managed Services
Presidio Managed Services combines global operational scale with local expertise to help organisations maintain secure, resilient, and high-performing technology environments. Whether you’re looking to extend internal capabilities or fully outsource day-to-day operations, we provide the people, processes, and technology needed to support your business around the clock.
Always-on support when your business needs it
Operating with a follow-the-sun delivery model, Presidio provides continuous monitoring, support, and operational management across cloud, cyber security, networks, infrastructure, applications, and end-user services—helping ensure issues are identified and resolved before they impact the business.
How we empower your business with modern managed services
Presidio manages every layer of your technology environment—from end users and devices to cloud, infrastructure, networks, applications, and cyber security. Through proactive monitoring, automation, service management, and specialist expertise, we help organisations improve performance, strengthen resilience, and reduce operational complexity.
Deliver a modern end user support experience
Presidio’s fully managed Service Desk provides 24x7x365 support through a ServiceNow-powered platform that combines AI-enhanced self-service, incident and request management, knowledge management, application support, patch management, desk-side services, and field engineering. Supported by ITIL®-aligned processes and continual service improvement, we help organisations resolve issues faster, increase user satisfaction, improve service quality, and free internal teams to focus on higher-value initiatives
Stay protected. Stay resilient.
Presidio delivers 24×7 security operations designed to help organisations identify, respond to, and recover from evolving cyber threats. Our services include Security Operations Centre (SOC) monitoring, Managed Detection and Response (MDR), vulnerability management, security incident response, identity and access management, cyber resilience services, compliance support, and security governance. Supported by specialist cyber security experts and continuous monitoring, we help strengthen security posture, reduce operational risk, and improve organisational resilience.
Reliable performance across your network estate
Your network is the foundation of every digital service. Presidio provides proactive monitoring, management, and optimisation across LAN, WAN, wireless, SD-WAN, cloud connectivity, and critical network infrastructure. Through 24×7 operational support, performance monitoring, incident management, lifecycle management, patching, and capacity planning, we help maintain secure, highly available, and high-performing network environments that support business-critical operations.
Secure, scalable, and always available
Presidio manages cloud and infrastructure environments across Azure, AWS, hybrid cloud, and on-premises platforms through comprehensive monitoring, operational support, patch management, backup and recovery, capacity management, governance, and continual optimisation. Our teams help ensure critical services remain available, secure, and cost-effective while reducing the operational burden on internal IT teams and providing the expertise needed to support increasingly complex environments.
Maximise the value of business-critical applications
Presidio delivers ongoing administration, maintenance, support, security, and optimisation services for Microsoft 365 and other business-critical applications. From collaboration platforms and productivity tools to line-of-business applications, we help ensure systems remain available, secure, and aligned to user and business requirements. Through proactive management and continual improvement, organisations can increase adoption, improve performance, and reduce operational overhead.
Unlock greater value from your ServiceNow investment
Presidio helps organisations maximise the value of ServiceNow through flexible licensing, expert consultancy, implementation, and ongoing platform management. From onboarding and governance to optimisation and continual improvement, we help simplify adoption, accelerate time to value, and ensure your platform evolves with the needs of the business.
Our specialists bring expertise across ITSM, CSM, ITAM, ITOM, Security Operations, and HR Service Delivery, helping organisations automate workflows, improve service experiences, increase operational efficiency, and realise greater value from their ServiceNow investment.
Secure, support, and optimise every endpoint
Presidio provides end-to-end device lifecycle management services covering endpoint configuration, deployment, integration, mobile device management, patch management, software packaging, endpoint security, compliance monitoring, asset management, and ongoing operational support. By automating device management and maintaining secure, well-governed endpoints, we help improve user productivity, reduce operational effort, and support modern hybrid working environments.
Managed Services by Industry
Every industry defines resilience differently. Presidio provides solutions around business-critical outcomes, operational requirements and regulatory obligations.
Financial Services
Financial services organisations depend on secure, resilient technology. Presidio enhances compliance, cyber resilience, and operational performance through 24×7 managed services, proactive monitoring, cloud operations, and expert governance.
Healthcare & Life Sciences
Presidio helps healthcare and life sciences organisations improve service availability, strengthen security, and support compliance through managed services, proactive monitoring, cloud and infrastructure management, endpoint services, and strategic oversight
Public Sector & Goverment
Public sector organisations depend on secure, reliable digital services to support staff, students and citizens. Presidio helps improve service quality, strengthen security and maximise technology investments through 24×7 managed services, cyber resilience, cloud and infrastructure management, device services, and best-practice service management.
How We Partner
Managed Services FAQs
Questions we commonly hear from organisations looking to improve service performance, strengthen resilience, and reduce operational complexity through managed services.
Most organisations don’t need to outsource everything. The right model depends on your internal capabilities, operational maturity, and business objectives. Presidio can provide fully managed, co-managed, or service-specific support models, allowing organisations to retain control where required while extending specialist expertise where it creates the most value.
Ready to simplify operations and strengthen service resilience?
Whether you’re looking to improve service performance, extend internal capabilities, strengthen cyber resilience, or reduce the day-to-day burden on IT teams, Presidio can help you build a managed services model aligned to your business goals. Let’s discuss how we can support your organisation with the right combination of expertise, technology, and operational support.
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