In today’s changing world, customers are faced with new challenges related to the software assets that enable Digital Transformation. These include variable consumption options, complexities of bundled offerings, ensuring the utilization and consumption of what has been licensed and measuring the business impact of these efforts.
Presidio EXCITE focuses on the onboarding, activation, and adoption of software solutions so customers can realize the full value of technologies purchased.
The Presidio EXCITE program utilizes a set of discovery, communication, training and measurement methodologies to ensure successful software adoption.
Now, more than ever, customers’ collaboration requirements are becoming business critical in order to support remote work and virtual meetings. No longer is the need to just share a screen view of a document or presentation. Customers are now using collaboration tools for core business operations – from video conferencing, to online meetings, to team collaboration, to cloud-based calling, to online events and remote learning. Your customers want to be confident they will get the maximum value from their collaboration platform.
Presidio and Cisco have worked together to bring a comprehensive and unique set of services for Customer Success focused specifically on the Cisco Collaboration platform. The foundation of these offerings is Cisco Solutions Support for Collaboration which is then enhanced with Presidio’s EXCITE Adoption Services.