Simply answering and transferring customer calls no longer makes the grade. Customers now demand personalized, prompt and professional service—requirements for which contact center personnel must have sophisticated tools. Contact center managers also face additional operational challenges:
If customers experience delays or frustration, or if a lack of integration among systems forces customers to constantly repeat information, the business suffers. In addition to incurring more costs to properly satisfy customer requests, the business risks losing customers the next time they purchase new products and services. This is where we can help.
Presidio Contact Center solutions provide sophisticated technologies that enable businesses to properly manage incoming and outgoing communication. We tailor the wide range of industry-specific solutions below for the healthcare, financial, government, utilities, and retail sectors:
Our expertise in IP communications, security, wireless technologies and core-system integration enables us to deliver comprehensive, customized and unified solutions that ensure consistency, reliability and optimized performance.
Presidio's team of talented solution developers simplify contact center processes by integrating backend systems with contact center applications. We provide true computer telephony integration for agent desktops, CRM applications, IP handsets and IVR systems using advanced contact center technologies:
