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Workplace Services

Providing critical support for end-user communities.

Presidio is a single point-of-contact service desk for receipt and end-to-end ownership of technology issues and device/system management within your various end-user communities.  We manage and provide critical end-user support for physical and virtual desktops so that you can offload frequent time-consuming activities such as accessing virtual sessions and connecting to wireless environments.

Common features include:

  • 24x7x365 support
  • Single point-of-contact for requests
  • First-call resolution
  • Root-cause analysis
  • Desktop asset management
  • Remote and self-service application distribution
  • Operating systems support
  • Peripheral connectivity – printers, VPNs, wireless networks, mobility platforms
  • Anti-virus/spam/security software
  • Software distribution
  • Patch management

Presidio
Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models.
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