New York, NY – August 20, 2013 – Presidio announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Presidio for delivering outstanding customer service to customers in the United States of America.
"Delighting our clients is a fundamental building block of Presidio's culture and is core to what we do every day”, stated Dave Hart, Executive VP and COO of Presidio. “We are grateful that Cisco has chosen to acknowledge our efforts with their Gold Star award. This is empirical evidence that our efforts to exceed expectations are paying off and we are successfully building true partnerships with our clients."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
Find More Information: Presidio’s Customer Satisfaction Priority
Presidio is the leading provider of professional and managed services for advanced IT solutions. By taking the time to deeply understand how our clients define success, we architect enduring technology solutions that address their business needs. Our approach blends the credibility to deliver practical results today, with the creativity to drive the business visions of tomorrow. More than 2,200 Presidio IT professionals, 1,500 of which are engineers with over 2000 industry leading certifications, are based in 50+ offices across the US. We serve our clients through a unique, local delivery model while capitalizing on our scale as a multi-billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: www.presidio.com.
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