Create an environment that allows for faster decision making by integrating your IP communications applications into a unified solution that leverages the latest technology.
Presidio will ensure that the right technology is integrated into your existing processes to enhance communications and collaboration with solutions that address several areas:
- IP Telephony
- Desktop Video
- Collaborative apps
- Customer Care (Contact Center)
By optimizing communications and enhancing productivity, you can reduce the mean time to resolution, and also create a superior customer experience.
Improve productivity through access to email, voicemail, and fax messages from a single inbox anytime, anywhere on a variety of mobile devices.
Presidio offers a Unified Messaging solution that streamlines access to your messages, regardless of your location, giving you the flexibility to be as productive as possible while away from the office. You can retrieve and respond to messages routed from a variety of sources all from a single view.
A great communication strategy starts with an effective launch pad. Instant messaging applications are the launch pad to a richer communications experience, allowing individuals to initiate voice, web, video, and/or group collaboration immediately, based on the known availability of other resources.
The ability to determine “presence,” a contact’s availability, and therefore the best way to locate, contact, and coordinate to resolve issues is critical to efficient collaboration. An optimized collaboration environment reduces the mean time to resolution, saving time and money.
Presidio can integrate your communication methods into a seamless user experience that extends beyond IM, tying together desktop sharing, video, chat, and other collaboration tools into a unified system that allows users to see presence and select the best method for contact at the click of a button.
Web and voice conferencing can accelerate problem resolution through real-time collaboration that isn’t confined to a physical space. Make faster, better decisions through technology that unites participants from across the globe.
Presidio offers several web/voice conferencing solutions, based on specific business needs:
- On premise -- On-premise solutions provide the greatest level of control over meetings and security by using in-house servers.
- Hosted -- Third party hosting offers the benefits of web and voice conferencing without the cost of hardware ownership.
- Hybrid model –- This solution combines data that resides in the cloud with local audio.
By offering the power of social networking, content creation, and real-time communications, collaborative applications enable employees to quickly connect with the people and resources they need to get work done.
Presidio provides the necessary components for these “community style” conversations by integrating voice and video with document sharing, making it easier to collaborate across departments and geographies. And, because the information is captured in a secure, centralized location within the organization, the security risks associated with externally-hosted social networking sites are virtually eliminated.
Business requirements for virtual collaboration often go beyond the ability to simply conduct a video conference.
Linking immersive video with spatial audio, document or physical component collaboration, projection, custom seating, and ambience create not just an in-person feeling, but also a sensation of being absorbed into the experience. Audio Visual combines the elements of a traditional conference room with the seating arrangements, lighting, sound, and visual coordination to optimize the collaborative experience.
Contact Center Applications
Enhance interactions with your customers and improve service agents’ efficiency and productivity with IP telephony technologies that move beyond today's call center.
Presidio solutions enable new customer interaction applications and improve contact center reporting and analytics to create a superior customer service experience. By collecting the right information and routing the calls appropriately, customer satisfaction increases along with efficiency.
Presidio offers Contact Center solutions that deliver:
- Voice self-service
- Computer telephony integration (CTI)
- Multichannel contact management
- Recording and Monitoring
- Historical reporting
- Work-flow automation control