Managed Services

Customer Challenges

IT leaders are faced with a challenging balancing act: deploying new technologies for growth, profitability, and new services, while operating complex multi-technology and multi-vendor environments to realize efficiencies and savings.

The vast and evolving set of technologies within the modern enterprise is becoming increasingly difficult to consume and maintain. In 2016, CIOs ranked talent obstacles as their top barrier to execution and success, with 49% reporting difficulties in finding skillsets in data analytics, cyber risk management, application development, cloud, mobile technologies and IOT.

As more IT organizations look outside their walls for solutions, external IT services are growing significantly faster than internal IT spend. CIOs are leveraging Managed Services providers for access to the latest technologies, innovative approaches, risk reduction, specialized skills, faster integration, efficient knowledge transfer, and operating budget flexibility. 

Our Services

Presidio Managed Services address day-to-day IT management needs, enabling your internal IT staff can better focus on strategic initiatives.  We provide rich infrastructure monitoring, robust solution management, and comprehensive lifecycle services helping you deliver specific business outcomes. Our managed service offerings help you overcome the critical challenges associated with people, process and technology, while providing your business with flexibility, elasticity and reliability.

Presidio Managed Services’ broad and evolving set of building block capabilities enables you to employ a proper ‘right-fit’ solution, delivered via integrated service platforms, automation systems, and tools.

Common features include:

  • Deployment of monitoring and management appliances
  • Management platform connectivity
  • Access to centralized management platforms
  • Runbook governance
  • Management administration and enablement
  • Rich device monitoring
  • Structured device and systems management
  • Change management and MACD
  • Firmware/software patching
  • Incident and problem management
  • Configuration management
  • Device backup and recovery