Customer Challenges
Many businesses try to support personable collaboration with legacy tools such as e-mail, instant messaging and texting. But complex human interaction requires sophisticated communication tools that can be challenging to deploy:
- Face-to-face, passionate collaboration that captures the richness of immediacy
- Converged network infrastructures that lower costs and create efficient scalability
- Support for every device and every communication method
- Secure environments that assure data protection
Practically elevating your communication system to a truly unified and integrated solution requires a professional partner with expertise in a technology platform that includes voice, messaging, application integration, online collaboration, and video. As your business adds communication tools to your network platform, leveraging each tool to its fullest extent requires insight and tight integration to assure all tools resonate with each other.
Our Solutions
We connect businesses and customers face-to-face in real time from any Web connection with information access that accelerates project completion and lowers operational costs.
Presidio delivers a range of personalized collaboration solutions:
- Unified Communications: Integrates next-generation voice systems with all forms of communication including video and data.
- Business Video: Facilitates real-time face-to-face collaboration that significantly improves productivity.
- Unified Messaging: Streamline access to your messages
- Web/Voice Conferencing: Accelerate problem resolution through real-time collaboration
- Instant Messaging/Presence: Integrate communications methods into a seamless user experience
- Collaborative Applications: Enables collaboration with rich media and video from any browser, from any site.
- Audio/Visual: Optimize the collaborative experience beyond the traditional conference room
- Contact Center: Transforms customer care from simple phone transactions into unique, rich experiences customized to meet individual customer needs.
Technologies
Presidio leverages the leading industry technologies to provide practical collaboration capabilities that allow businesses to create unlimited collaboration possibilities:
- Cisco Unified Communications
- Cisco Unified Communications Manager
- Cisco Unity
- Cisco Telepresence
- Cisco Unified Contact Center
- Cisco Digital Media Suite
- Cisco Jabber
- Microsoft Exchange
- Lotus Domino
- Novell GroupWise
- VoIP and TDM Telephony
- Unified Applications
- Security
- Management Tools
- Unified Applications
