Collaborative Maintenance

Decrease operating costs & improve maintenance service quality

Presidio Collaborative Maintenance Services provide all the foundational support of manufacturer provided maintenance contracts along with a support infrastructure and process with a single interface from Presidio:

  • Hardware and software maintenance
  • Vendor case management and escalation
  • Remote monitoring and repair
  • Expedited hardware replacement

Clients maintain access to all previous hardware replacement, software patch and Web documentation. At the same time, clients gain a Presidio-led case management network—at a similar cost to vendor-only support.

Instead of calling into a large pool of technical resources, you receive direct access to the Presidio service desk. We then connect you promptly to individuals you know and who have knowledge of your environment. We also rely on an ITIL framework to create a support desk with proven processes to handle rapid problem identification and issue resolution.

And, our Presidio Vision portal provides a full-service, easy to use and customizable device management and service-monitoring portal so you can manage all of your Cisco SMARTnet contracts from a single dashboard.