Workplace Services

Providing Critical Support for ENd-User Communities

Presidio is a single point-of-contact service desk for receipt and end-to-end ownership of technology issues and device/system management within your various end-user communities.  We manage and provide critical end-user support for physical and virtual desktops so that you can offload frequent time-consuming activities such as accessing virtual sessions and connecting to wireless environments.  Common features include:

  • 24x7x365 support
  • Single point-of-contact for requests
  • First-call resolution
  • Root-cause analysis
  • Desktop asset management
  • Remote and self-service application distribution
  • Operating systems support
  • Peripheral connectivity – printers, VPNs, wireless networks, mobility platforms
  • Anti-virus/spam/security software
  • Software distribution
  • Patch management