Workplace Services

Providing Critical Support for All Physical and Virtual Desktops

Presidio manages and provides critical support for all physical and virtual desktops. Presidio provides critical end-user support so that you can offload frequent time-consuming activities such as accessing virtual sessions and connecting to wireless environments. Presidio team of experts provide:

  • First-call resolution
  • Root-cause analysis
  • Desktop asset management
  • Remote and self-service application distribution
  • Operating systems support
  • Peripheral connectivity—printers, VPNs, wireless networks, mobility platforms
  • Anti-virus/spam/security software
  • Configuration changes
  • Software distribution
  • Patch management
  • Power management

Our Managed Desktop Services include high-level assistance:

  • 24x7x365 US-based support
  • Single point-of-contact for requests
  • Proactive alert notification
  • Dedicated remote engineering support
  • Comprehensive monthly performance reporting
  • For clients who require additional support, we provide full lifecycle management services as well as onsite engineering support and enhanced reporting.