Service Management

COMPREHENSIVE Management of Complex Vendor Support Programs

Presidio provides multi-service/vendor support across a variety of technologies and service domains. We provide end-to-end ownership of all incidents and service requests spanning maintenance, hardware replacement, knowledge base, software support, and reporting.

Presidio provides you with a single point-of-contact to help you tackle all your service requests. Our complete Service Management offering covers vendor support programs which include:

  • Presidio Support Services for Cisco
  • Presidio Multivendor Support Service

We provide Service Desk support so that your vendor cases are proactively managed and remediated:

  • 24x7x365 support
  • Single point-of-contact for service requests
  • Incident management and escalation
  • Optional on-site dispatch
  • Optional dedicated remote engineering support
  • Flexible vendor service options
  • Aligns to SOC2 and ITIL guidelines