Service Management

COMPREHENSIVE ASSISTANCE TO HELP WITH END USER SERVICES REQUESTS

Presidio provides you with a single point of contact to help you tackle all your service requests. Our complete Service Management offering covers vendor support programs which include:

  • Presidio Support Services for Cisco
  • Presidio Multivendor Support Service

We provide Service Desk support so that your vendor cases are proactively managed and remediated.

  • 24x7x365 U.S. based support
  • Single point-of-contact for service requests
  • Incident management and escalation
  • Optional on-site dispatch
  • Optional dedicated remote engineering support
  • Flexible vendor service options
  • Aligns to SOC2 and ITIL guidelines