Collaboration Services

DEPLOY AND MANAGE ADVANCED COLLABORATION TECHNOLOGIES TO DRIVE ENTERPRISE PRODUCTIVITY

Presidio offers a team of highly-certified engineers who help optimize legacy communication infrastructures and deploy and manage a unique set of cutting-edge Managed Collaboration Services:

  • Communications Infrastructure - core and stackable switches, integrated services routers, voice servers, wireless controllers, access points
  • IP Telephony - communications processing systems, remote site telephony systems, analog telephone adaptors, analog gateways, phones
  • Collaboration Applications - Presence, Instant Messaging, Conferencing, Unified Messaging
  • Contact Center – infrastructure and systems, i.e. Contact Center Express, Contact Center Enterprise
  • TelePresence Video - immersive systems, multi-purpose room systems, personal systems, multi-point control units, video control and management servers, end points

We provision all of our Managed Collaboration Services with high-level assistance:

  • 24x7x365 US-based support
  • Single point-of-contact for incident and service requests
  • Proactive alert notification and incident management
  • User and Device MACD support
  • Optional dedicated remote engineering support
  • Optional on-site dispatch
  • Easy-to-use, always on Web portal to view system status
  • Comprehensive monthly performance reporting

With these capabilities, Presidio Managed Collaboration Service enables your business to improve collaboration with customers and business partners across your entire enterprise.