IT Blog & Customer Resources - Blog

02/25/13 at 06:48 pm
The Situation: DISA had several sites with aged and nminimal functioning PBX's limiting the ability to provide adequateservices to their customers. To keep overall cost low and maximize the dollars invested the customer needed a solution that would use their hard phones and provide as much functionality as possible while keeping the site-by-site installs almost mirrored to their current call queue pattern. All while providing minimal impact to their customers. The system would also need to have the ability to eventually bring all call centers under the same control as DISA moved to a centralized platform for call response.