IT Blog & Customer Resources - Blog

by George Chongris, Manager, Collaboration Infrastructure
02/07/14 at 06:39 am
CSR 10 changed it all in many ways.  My e-mail signature now looks like this.  To anyone that interacts with me, it’s one click to a rich experience with me on whichever medium they deem is the correct one at the time. Reach me now: Video | Browser | Phone | Instant Message | E-Mail
By Matt Rehm, Director Collaboration-Strategic Technology Group, Presidio
12/09/13 at 08:29 am
If your company finds it challenging to get mobile employee and customers to give your corporate apps a chance, you’re not alone. The consumer experience that leading device manufacturers deliver on smartphones and tablets has raised the bar for what end users now expect. They want easy access to their apps, and they want an experience similar to what they see on desktop computers wired into corporate networks.
09/11/13 at 04:48 pm
Business Challenge Since its opening with 50 beds in 1954, the story of Chilton Hospital in northwestern New Jersey has been punctuated by a few significant growth spurts. The addition of a second facility in 1971 was followed by a consolidation and further expansion of its two buildings in 1984. The most recent leap forward - a $24 million renovation and modernization project - got underway in 2012.
Dan Stephens, Director, Collaboration, Presidio South
08/06/13 at 05:41 am
“UC on UCS” is used to describe the placement of virtualized Cisco Unified Communications or Collaboration applications onto a Cisco Unified Compute System. Recently, a few clients have asked about the benefits of implementing UC on UCS, especially now that UC virtualization is also supported on other major Blade systems. The answer is simple: control, support and vendor commitment.
02/26/13 at 06:54 am
Tampa Bay Rays increase ticket sales and fan loyalty using Cisco Unified Communications and Cisco Smart Business Portal
02/26/13 at 06:21 am
Vistaprint unified its global workforce using advanced communications, telepresence, WebEx, and contact center solutions.
02/25/13 at 06:48 pm
The Situation: DISA had several sites with aged and nminimal functioning PBX's limiting the ability to provide adequateservices to their customers. To keep overall cost low and maximize the dollars invested the customer needed a solution that would use their hard phones and provide as much functionality as possible while keeping the site-by-site installs almost mirrored to their current call queue pattern. All while providing minimal impact to their customers. The system would also need to have the ability to eventually bring all call centers under the same control as DISA moved to a centralized platform for call response.
02/25/13 at 06:16 pm
Miami Children’s Hospital adopts desktop virtualization using Cisco data center solutions, sees productivity soar. Customer Name: Miami Children’s Hospital Industry: Healthcare Location: Miami, Florida Number of Employees: 650 physicians, 2000 employees Challenge: • Evolve infrastructure to support electronic medical records (EMR) system • Minimize adminstrative effort and environmental overhead required to scale data center • Plan, design, and deploy backup data center
Steven Reese
02/25/13 at 04:59 am
Whether or not you choose to consider collaboration as a platform or an activity, the fact that can’t be debated is that the two ends of any network are information and people. When the industry accepts that people and information are the two constants that have never changed, the notion of collaboration becoming a platform to connect the two ends of the network becomes more palatable. Let’s look at how the collaboration platform has evolved.
Andrew Cadwell, President, Presidio West
02/25/13 at 04:50 am
Dynamic collaboration across enterprise and inter-enterprise boundaries represents “the new normal.” Organizations are now challenged to work closely with suppliers, partners and contractors to deliver their offerings in today’s high velocity markets.
Dan Stephens, UC Practice Manager
02/25/13 at 04:44 am
Over the last two years I have been atop my soapbox screaming VIDEO…VIDEO…VIDEO! The one question that stumps the sales guys and customers alike is, Why? Why video and why now? It’s been around for 25 years and hasn’t gone viral so what is different about today. Three things are at the epicenter of this movement, Bandwidth, Quality and Relationship Management.
Dan Stephens, UC Practice Manager
02/25/13 at 04:41 am
What is the difference between these two phrases, Mobile Collaboration and Collaboration Mobility?  I would suggest that the difference is in the connotation, technicalcapability versus defining a business challenge.
Steven Reese
02/25/13 at 04:26 am
Have you ever stopped to think about how many times per workday someone attempts to reach you? On an average workday, someone tries to reach me every 1.78 seconds (approximately). I “beep” or vibrate are the result of email, phone / video calls, text messages, instant messages, and several others.