Collaboration is about results, the business value generated from being able to communicate efficiently and effectively with co-workers, business partners and customers. Collaboration tools should enable and simplify that communication without cultural disruption. Cloud enabled application deployments are happening faster than anticipated, BYOD is driving more than phone choices; user experience is of paramount importance. Cisco Jabber and Microsoft Lync are two such tools that I refer to as Collaboration Control Panels because they are helping to coordinate communication methods effective to your business processes - getting information to people at the right time to reduce mean time to decision.
Both products function essentially the same way. First, add a contact if they are outside of your directory or simply look them up if they are in your organization. What is your contact’s presence status? Online, Do Not Disturb, Presenting, In a meeting, Away or any custom status they choose to create. Once the status is determined, the user can then determine to ignore it or use it. Dan Stephens is available. I can chat, call, email, conference, desktop share, P2P video call or group him with other users that can be contacted as a group. It’s all about the freedom to choose how and when to communicate. Look at the adoption rate of these collaboration tools by Millennials. Again both vendors provide similar results.