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Sentry Managed Services

Sentry Managed Services

Sentry Managed Services give your business focus, flexibility and efficiency so you can optimize growth and profitability.

 

The breadth of our skills means we can relieve you of the burden of managing, operating and optimizing today's highly complex, integrated multi-vendor and multi-platform environments.

 

The Depth of our knowledge and experience with traditional and advanced technologies — as well as with your specific IT infrastructure — put us in a unique position to successfully manage or host technology solutions for you.

 

With Presidio's Sentry, you can count on reliable, secure technology services using our world-class infrastructure, knowledge and processes. The result: you can stop worrying about your IT infrastructure and services and fully focus on driving performance in your business.

 

The Sentry Process

Working closely with you, we review your key business needs, cost structures and processes. Our knowledge of your IT infrastructure provides a seamless path to our Sentry Managed Services. Moreover, through our ITIL/ISO 20000-based systems and processes, we closely monitor everything to ensure your IT infrastructure delivers the service levels you need and remain in line with your business requirements.

 

Sentry Managed Services include:

Proactive management of voice, data and unified communications networks. Services include:

  • 24x7 monitoring and analysis of availability, utilization and performance
  • Change management, configuration management, issue management & unlimited MACD support

Proactive management of security infrastructure. Services include:

  • 24x7 monitoring and analysis of availability, utilization and performance
  • Change management, configuration management, issue management & unlimited MACD support
  • Correlated attack analysis
  • Security log management
  • Monthly incident reports & quarterly security risk reviews
  • Compliance reviews and reporting
  • Optional vulnerability scanning

Proactive management of data center physical and virtual servers and applications. Services include:

  • 24x7 monitoring and analysis of availability, utilization and performance
  • Change management, configuration management, issue management & unlimited MACD support
  • Remote remediation of covered infrastructure and applications
  • Support for over 85 applications, virtualization platforms and databases to optimize performance

Proactive management of business video and telepresence infrastructure. Services include:

  • 24x7 monitoring and analysis of availability, utilization and performance
  • Change management, configuration management, issue management & unlimited MACD support

Remote desktop management and service help desk. Services include:

  • Hardware and software asset management and support to ensure software license compliance
  • Remote support for hardware, software and proprietary applications
  • Remote software distribution and remote takeover
  • Policy-based patch and security management
  • 24X7 service desk with Level 1, 2 and 3 technical expertise