Service Level Management Framework
In order to deliver customer-approved service level agreements
promptly and on budget, quality IT service management is a must.
Quality IT service management demands clear focus and attention.
For these reasons, Presidio Networked Solutions’ service management
systems are based upon ITIL and ISO 20000 for all managed and hosted
services.
Together, this set is the first global standard for IT service
management and is the foundation of Presidio’s Service Level
Management Framework. ITIL defines the organizational structure
and skill requirements of an IT area and documents a set of operational
management procedures to allow management of an IT operation and
infrastructure.
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