Print and Marketing Services Provider Simplifies Collaboration and Customer Care

Cisco

Vistaprint unified its global workforce using advanced communications, telepresence, WebEx, and contact center solutions.

EXECUTIVE SUMMARY
Customer Name: Vistaprint
Industry: Retail
Location: Headquarters in Lexington,
Massachusetts; 22 offices worldwide
Number of Employees: 3,700 employees globally

CHALLENGE
● Keep workforce connected as company expands globally
● Connect customers globally to first available agent with the right skills
● Make sure customers can reach employees, and employees can reach coworkers

SOLUTION
● Connected all phones on multiple continents to four Cisco Unified Communications Manager
clusters, managing communications quality with Cisco Unified Communications Management Suite
● Enabled collaboration between employees in different offices, with Cisco TelePresence and collaboration applications
● Provided excellent experience for global customers using Cisco Unified Contact Center Enterprise

RESULTS
● Facilitated collaboration and accelerated decision-making
● Provided an excellent customer experience
● Accelerated awareness of issues that could affect communications experience

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