Over the past several years, there has been some good news for network administrators as the tools they use have transitioned from reactionary to proactive. Gone are the times when tools were only utilized to troubleshoot issues after a user reported it. Today’s tools have evolved to provide methods for IT staff to be able to detect issues as soon as they happen or to predict an issue before it impacts users. Not only has the technology we deliver to end users increased, but our ability to support it has as well. One of the keys to being able to transition to this proactive approach is to understand how the various technologies interact to provide an underlying infrastructure for an application. Once this is understood, you can test and alert upon the infrastructure as a whole, as well as the individual components.
There are several examples of how our day to day tools have evolved. Rather than responding to user complaints about poor voice quality over a network, we can now simulate voice traffic routinely, end-to-end, throughout the network and alert as voice traffic nears thresholds on critical factors such as jitter, latency, and loss. Instead of waiting for users to alert of wireless coverage issues, monitoring can now be done actively through access points detecting the signal strength of other nearby access points and showing the actual wireless coverage in an area.
While networking solutions have evolved, Presidio’s mission remains the same: help organizations capitalize on these exciting yet increasingly complex advancements in networking technology. Our approach is simple:
- Review the customer’s environment to determine the underlying technology components
- Understand the key applications
- Provide visibility from an end-to-end and component level
So, what’s the payoff for your business? Proactive monitoring, increased security, simplified operations, and improved application performance.