Global Law Firm Improves Client Experience and Investment Management through Managed Services Model
DLA Piper, a global law firm with 4,200 lawyers located in more than 30 countries throughout the Americas, Asia Pacific, Europe and the Middle East, is a global leader and innovator in the legal industry. To support their sizeable global organization, DLA Piper has invested in a Cisco Enterprise infrastructure that boasts a Unified Communications system of nearly 4,000 handsets, 45 TelePresence sites, and 53 video conference endpoints integrated around the globe.
Ensuring that this worldwide enterprise network remains fully functional and current around the clock is imperative for the seamless operation of the firm’s day-to-day processes. This requires a specialized skill set and dedicated IT staff to manage and maintain. To focus their IT staff on critical projects and strategic objectives, rather than on network maintenance, DLA Piper looked for a trusted resource that could manage the system for them. A Managed Service investment would relieve them of the need to spend valuable resources on network maintenance and support. The company recognized that managing and maintaining an environment of this magnitude required high-level expertise and a very strong support methodology.
They wanted a solution that included full network monitoring by a knowledgeable partner empowered to respond proactively to potential problems. The customer needed a partner that they could count on to address moves, additions, and changes made to the environment, as well as to maintain the network software’s currency through patches and upgrades. In an effort to scale business productivity, DLA Piper sought a managed services solution from a partner that could serve as a true extension of their IT team—one that would focus on the day-to-day management of the network, freeing their IT staff to focus on innovation.
The Right Partner
DLA Piper turned to Presidio, a professional services partner of over 10 years, to become an extension of their team and manage their enterprise network and Unified Communications environment. Presidio currently manages hundreds of network devices, including core routers and switches, wireless controllers, security devices, UCS servers and TelePresence systems. Presidio handles hundreds of network incidents each year for DLA Piper, with over 80 percent of those incidents being resolved the same day. This support alone puts time back in each day for DLA Piper’s IT staff to move their critical projects forward rather than being constantly interrupted with network “firefighting.”
Presidio’s Remote Management support provides 24 x 7 x 365 remote monitoring, incident detection and remediation service that includes:
• Remote monitoring of availability and performance
• Remote resolution and restoration of network incidents
• Remote move-add-change-deletion (MACD) services
• Vendor management services
• Minor release updates and patches
• Quarterly service reviews
DLA Piper found the right fit for their IT investment. Read the full case study to learn more about how we can help you too.