Contact Centers have evolved into providing rich customer-centric experiences.

Technology has transformed customer care from simple phone transactions to unique, rich experiences that can be customized to meet the needs of individual customers. Customer care solutions and products help your business in four critical ways:

• Build competitive advantage by helping agents to use voice, web, email, and video to provide personalized, customer-centric services
• Accelerate time-to-resolution with advanced communications capabilities that allow agents to quickly identify and resolve potential problems
• Enhance customer satisfaction by helping customers quickly access agent assistance
• Increase revenue opportunities by creating more productive upsell and cross-sell opportunities

Cisco Unified Contact Center Enterprise delivers contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony, enabling your company to rapidly deploy a distributed contact center.